Our Service Starts From The Moment You Contact Us
No matter whether a death is sudden or expected, or if it occurs at your own home, in a nursing home or in a hospital, there are legal processes and procedures that need to be followed. At what is already a difficult time, these steps can seem overwhelming. Our family can guide you through the steps that need to be taken and support you throughout.
On your initial contact we will ask you for some preliminary details. Then, once the doctor or registered nurse has given permission, we can transfer your loved one to our Chapel of Rest where we can care for them. You can of course visit whenever you wish, all we ask is that you kindly make an appointment so we can keep the Chapel of Rest private for each family.
01730 816245 - 24 hours
When A Death Occurs In A Nursing Home or Residential Home
It is likely that the death will have been confirmed by the manager or matron of the home.
Again, it is important to ensure that you are given time to spend time with the deceased prior to them being transferred into our care. You will need to advise the matron or the manager of the home as to when you are ready for us to transfer your loved one into our care.
The staff will be able to advise you on what to expect in the coming days.
The nursing will inform the GP surgery of the death so they can complete the medical paperwork ready for registering the death.
When A Death Occurs In A Hospital
Following a death in a general hospital, you will need to make an appointment at the Bereavement Office to arrange collection of any personal effects that the deceased may have had with them.
When the necessary paperwork has been completed, it will be our primary responsibility to transfer your loved one into our care.
Kindly note the transfer of your loved one from a hospital into our care can be arranged prior to the registration of death.
When Somebody Dies Suddenly / Unexpectedly
All sudden or unexpected deaths must be reported to the Coroner. The police are usually involved to ensure there are no suspicious circumstances involved. The Coroner will then decide as to whether a post mortem and/or inquest will need to be carried out.
A sudden death may occur at hospital, at home or indeed in a public place. When the latter occurs, the Police will ask their own staff to attend in order to transfer the deceased to the local hospital or public mortuary. It is important to remember their staff are only there to transfer your loved one to the hospital. The choice of the funeral director who arranges the funeral service is purely down to the family.
Please see our helpful brochure that we have put together for our community, If you would prefer to have a hard copy of this brochure they are available for collection from our office.
